Returns & Refunds Policy

Effective Date: October 15, 2025
Applies to: TextRecall (Microsoft Store Version)

1. Purchases Made via Microsoft Store

If you purchased TextRecall through the Microsoft Store, your order is covered by Microsoft’s refund and cancellation policies.

➡️ All refunds, returns, and cancellations are handled directly by Microsoft.
To request a refund, please visit:

👉 https://account.microsoft.com/billing/orders

Once there:

1. Sign in with the Microsoft account used to purchase TextRecall

2. Locate your order under Purchase History

3. Click “Request a refund” and follow the on-screen steps

📌 Note: Microsoft typically processes refund requests within a few business days.
Refund approval and eligibility are determined solely by Microsoft’s policies and criteria.

2. Direct Purchases Outside the Microsoft Store

TextRecall is currently distributed exclusively through the Microsoft Store.
We do not process payments or refunds directly and do not issue license keys.

If you have questions about a transaction or purchase confirmation, please contact Microsoft Support directly through your Microsoft account or visit:
https://support.microsoft.com

3. Contact Us

If you are unsure about your refund process or need assistance verifying your order, feel free to reach out to us at:
📧 support@textrecall.com

We’ll be happy to guide you to the appropriate Microsoft refund portal or support channel.

Summary:
All TextRecall purchases and refunds are managed securely by Microsoft through the Microsoft Store.
We do not collect payment information and cannot process refunds directly.